Shipping policy

Orders placed before 12:00 PM ET, Monday–Friday, will be processed on a first-in, first-out basis and will be shipped the same day if possible.  Most of our products are custom made, and or made to order.  This can cause a 3-10 day time frame (not including weekends or holidays) before your order is shipped, so please keep this in mind when ordering hand crafted items.  If you have any questions regarding what we have in stock, please contact us.  If an item is out of stock it will either be displayed on the website or we will contact you.

Shipping charges for most customers will be calculated in the shopping cart by weight/size of the order and based on delivery location. Customers who request any carrier other UPS or USPS will not be able to see their shipping charges until the order ships. 

Orders are shipped via ground service unless you contact us via email or phone and instruct us otherwise.

Please note that packages can be delivered as early as 8:00 AM. Someone should be present at the delivery location by this time in order to accept the package or provide us with written instructions on where to leave the package.  There will be only one delivery attempt made by UPS or USPS that day–so it is critical that someone is available to accept the order. 

By accepting delivery of the ordered products, you consent to the jurisdiction of any court in the State of South Carolina and the laws of South Carolina.

Liability Policy
Your sole and exclusive remedy against Graham's Custom Crafts, LLC is limited to the return and replacement of said merchandise. You shall have no right against Graham's Custom Crafts, LLC for incidental or consequential damages.

Ground Service Delivery Time in Business Days (not including Saturday, Sunday, or holidays) from Blacksburg, SC

The number of delivery days is based on the number of business days following the day of shipment (not including Saturday, Sunday, or holidays). This approximation may vary, and weather-related or freight carrier delays are not subject to freight refunds or adjustments.